Travel Documents

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are non-transferable. All airline tickets must be issued in the name of the passport/photo identity holder; some carriers will deny carriage if the name varies and the booking may be cancelled. Any errors in names on your documentation will be your responsibility if not advised at the time of booking. It is your responsibility to collect all travel documents from us prior to travel.

Price

All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed when paid in full. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control, which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact a consultant for up-to-date prices.

Baggage Allowances

First Class: 40 kg free baggage allowance per person.
Business Class: 40 kg free baggage allowance per person.
Economy Class: 30 kg free baggage allowance per person.
For travel to and from the USA and Europe, the free baggage allowance is 2 pieces per person. Please check with your consultant for dimension and weight information.

Reconfirmations

We recommend that you confirm your flight with the local airline office at least 72 hours prior to departure. Failure to reconfirm may result in the cancellation of some reservations.

Travel Insurance: Strongly Recommended

We are an authorised representative of Aussie Travel Cover. Financial product advice in this document has been prepared without taking into account your objectives, financial situation or needs. Because of that, you should consider the appropriateness of it having regard to your objectives, financial situation or needs. You should obtain a product disclosure statement relating to the product and consider the statements before considering whether to acquire the product. Travel Insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.

Credit Card Transactions and Payment by Cheque

Credit card surcharges of1.5 % for Visa or MasterCard and 4% for American Express  will apply when paying by credit card in store, online promotions may vary. Credit card holder must be travelling, we do not accept any third party credit cards and we hold the right to reject your credit card. In the event that payment has been made to Peterson Travel Pty Ltd by credit card, you agree that you will not seek to charge back your payment to Peterson Travel. Where you pay by cheque, you agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you.

Cancellation & Refund Fees

Cancelled bookings will incur charges. These charges can be up to 100% of the cost of booking, regardless of whether travel has commenced. Please check with your consultant if the fare is refundable, as not all fares can be refunded. Fees will apply to all refundable tickets. Refunds take approximately 8 weeks to process. Where we incur any liability for a cancellation fee for any booking cancelled by you, you agree to indemnify us for the amount of that fee or charge.

Change & Reissue Fees

Fees will also apply where a booking is changed or tickets are reissued. Please check with your consultant whether the fare is changeable, as not all fares can be changed. Fees will apply to all changeable fares.  Where we incur any liability for a charge or reissue for any booking, you agree to indemnify us for the amount of that fee or charge.

Taxes

Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice.

Agency

Peterson Travel acts as a travel agent only. We sell various travel-related products on behalf of numerous transport, accommodation and other wholesale service providers. The sole obligation of Peterson Travel is to make travel bookings on your behalf with travel service providers. We have no responsibility for these services, nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitation of liability imposed by these service providers. Your legal recourse is against the specific provider, not Peterson Travel. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider not Peterson Travel.

Liability

We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly, by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.

Special Requirements

Please advise your travel consultant of any special requirements you may have, such as special meals, medical requirements, et cetera.

Frequent Flyers

Please advise you travel consultant your frequent flyer details. Your consultant will pass these details on to the relevant supplier, but we cannot guarantee that the supplier will credit any points for your booking. Please retain all boarding passes to allow verification of your travel if required.

Passports and Visas

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other services and other government authorities. Any fines, penalty payments or expenditure incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travelers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry. For further information regarding visa requirements, please contact the appropriate consulate.

Travel Advice

For travel advice, please contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au.

Health

It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.